By making a payment, accessing any paid service, or utilizing any feature on the Platform, the User hereby confirms that they have: 

 
This Payment Terms and Refund Policy (“Policy”) is an integral, binding, and enforceable part of the terms governing the use of the online freelancing and project engagement platform named “Quickenlancer” (hereinafter referred to as “Quickenlancer”). 

This Policy governs all monetary transactions and payment-related activities carried out through the Platform between Quickenlancer and any individual, professional, organization, or entity registered or transacting as a Service Provider or Client (collectively referred to as the “User”). 

By accessing, registering, engaging services, or making any payment through the Platform, all Users acknowledge, accept, and agree to be bound by the terms, conditions, and procedures set forth under this Policy and any related contractual documentation executed between the parties. 

This Policy must be read in conjunction with the Platform’s Terms of Use, Privacy Policy, Service Provider Agreement, and Project Admin Agreement. In the event of any inconsistency, the provisions of this Policy shall prevail in matters related to payments and refunds. 

This Policy governs all financial interactions conducted through the Platform.  

A. The platform functions purely as a technological intermediary facilitating interaction between Service Providers and Project Admins for the purpose of work discovery, communication and service engagement. It does not act as an employer, agent, guarantor, insurer or contracting party. 

All monetary transactions performed through the platform and final, binding and enforceable and governed by the terms herein. By making any payment, User acknowledges that they have reviewed, understood and agreed to this policy, and that ignorance or misunderstanding shall not be grounds for dispute 

All digital purchases, access unlocks and coins are facilitation tools only they do not guarantee project allocation, client engagement or earning  

In no event shall Quickenlancer be liable for any indirect, incidental, or consequential damages arising from the use or inability to use its services. 

This section governs all aspects of payment processing, fee structure, renewals, invoicing, taxation, and related financial terms applicable to all transactions carried out by Users (Service Providers and Project Admins) through the Quickenlancer Platform. 

Service Provider may be required to pay Coin-based Unlock Fees to avail specific services, including but not limited to: 

These payments are made solely in exchange for platform access and service facilitation. They do not imply: 

The Platform may, from time to time, revise pricing, introduce promotional offers, or alter service bundles at its discretion. Such revisions shall not affect payments made before the effective date of change. 

Users acknowledge that failure to utilize or exhaust purchased access or features (e.g., unused coins, unassessed unlocks) shall not entitle them to any refund, rollover, or compensation. 

Quickenlancer reserves the right to offer customized, or enterprise-level payment plans based on usage volume, number of projects, or professional category, subject to mutually agreed written terms. 

Invoices and Reciepts 

Upon successful payment, the Platform shall automatically generate a digital invoice and payment receipt, which will be: 

The digital invoice and/or email confirmation shall constitute valid and conclusive proof of payment for all legal and accounting purposes. Quickenlancer shall retain electronic records of all invoices and payments in compliance with applicable laws for auditing and verification. Users are encouraged to verify invoice details upon receipt and immediately report any discrepancies within 7 workings days on support@quickenlancer.com. 

Taxes and Statutory Deductions 

Currency  

All payments, settlement, and invoices shall be dominated in Indian Rupees (INR) & All international payments must comply with applicable FEMA (Foreign Exchange Management Act) regulations in (Financial Liability Policy) 

Incase of international transactions or payments from foreign users: 

The Platform shall not be liable for differences in billing amounts caused by currency conversion or intermediary bank fees. 

Confirmation of Payment 

A payment shall be considered completed and valid only upon receipt of: 

In such confirmation is not received within a reason time after payment, the User must immediately contact support@quickenlancer.com  with transaction details. 

Quickenlancer shall not be responsible for delays or losses arising from the User’s failure to report non-confirmed payments in time. The Platforms internal transaction logs and payment gateway records shall be final and binding in determining payment status and resolution of any dispute 

Failed or Incomplete Payments 

A payment shall be deemed failed or incomplete if: 

In such cases, Quickenlancer shall: 

If the payment remains unresolved beyond this period, the User may submit a formal claim request along with transaction ID and payment proof. 

The Platform shall not be liable for interest, damages, or opportunity loss resulting from payment delays or technical failures caused by third-party systems. 

In cases of repeat payment failure or gateway-related issues, Quickenlancer may recommend an alternative payment method or issue a digital wallet credit for equivalent value. 

Quickenlancer reserves the right to update or modify accepted payment methods with prior notice. 

All payment information, including bank account or card details, is processed exclusively through secure, PCI-DSS-compliant gateways. Quickenlancer does not store or retain full card details or sensitive payment data on its servers. User information collected for billing or invoicing shall be handled in accordance with the Platform’s Privacy Policy. The User consents to the storage and processing of transactional data for legitimate business, audit, and regulatory ( Data Privacy Policy) purposes

General Rule of Non-Refundability 

All payments made by Service Provideron the Quickenlancer platform including but not limited to Coin Purchases, Subscription Charges or any digital service or feature are strictly non-refundable. This applies irrespective of whether such services, features, or access tools have been fully, partially or not at all utilized by the User after purchase. 

Nature of Digital and Consumable Service 

All services and features offered by Quickenlancer are digital in nature and classified as access utilities. Once a user purchases access to a project, client information or visibility enhancing feature, the service is deemed “consumed” immediately upon activation or unblocking 

Hence no refund, reversal, or adjustment shall be permitted, even if: 

No Guarantee of Work or Earnings 
All Users expressly acknowledge and agree that Quickenlancer is a facilitative platform only. 
It provides opportunities for interaction and professional engagement between Project Admins and Service Providers but does not guarantee: 

Finality of Transactions 
Every transaction made through the platform shall be treated as final and conclusive upon successful payment processing and generation of a receipt or invoice. Once a payment is confirmed and the related service or feature is activated, it cannot be reversed, modified, or refunded under any circumstances, except as explicitly provided herein. 

Acknowledgement of Policy and Consent 

By complaining any payment on the platform, the User acknowledge having read, understood, and accepted the non-refundable   nature of all platform services and agrees that no subsequent dispute or charge bank shall be raised against Quickenlancer, its affiliates, or payment partners, except under the limited exceptions described above. All payments are processed in accordance with the payment modes and standards defined under Section 2 above. I.e Payment Structure and Terms. 

Introduction and Purpose 

Quickenlancer operates a proprietary digital credit mechanism, hereinafter referred to as the “Coin System”, designed to facilitate secure, transparent, and flexible access to premium features, communication unlocks, project details, and enhanced platform utilities.  

Coins function as virtual access credits that may be purchased by Service Providers or Project Admins for utilization within Platform.  

These Coins represent a prepaid, limited-purpose digital token that the allows Service Providers to avail services offered by Quickenlancer and do not constitute legal tender, currency, or electronic money under any applicable law. 

Purchase and Utilization of Coins 

Users may purchase Coins through authorized payment gateways integrated on the Platform using valid debit/credit cards, UPI, or other RBI- compliant payment instruments.  

The number of Coins required to access specific features (e.g., unlocking project details, client contact, or sending proposals) shall be clearly displayed prior to and each transaction.  

Upon successful payment, Coins will be credited to the User's account wallet may be immediately used for availing available services. 

Coins can be utilized to:  

Each transaction utilizing Coins is final and non-reversible, and Coins once redeemed or spent cannot be reclaimed or re-credited except in the case of verified system error as defined. 

Certain premium or restricted-access areas of the Platform may require one-time or recurring Access Payments, which are direct monetary payments to unlock features, services, or data otherwise unavailable to free-tier Users.  

Such payments shall be made exclusively through approved payment gateways integrated on the Platform and shall be processed in INR (Indian Rupees). 

Non-Refundability of Coins 

All Coins, credits, or wallet balances purchased, earned, or awarded through the Quickenlancer Platform are strictly non-refundable and non-redeemable for cash or monetary value.  

Coins cannot be transferred, sold, exchanged, or converted into real currency under any circumstances, including upon account suspension, termination, or inactivity.  

Once credited, Coins shall only be used within the Platform for eligible transactions and shall not entitle the User to any refund, reimbursement, or cash-out request. 

Nature and Legal Character 

Coins and Access Payments are considerations for digital access and service facilitation not for guaranteed project selection, income, or engagement. 

Purchase or possession of Coins shall not create any employment, partnership, or agency relationship between the User and Quickenlancer. 

Coins have no cash or refund value outside the Platform and may not be exchanged, transferred, or sold to any third party. 

Users acknowledge that Coins are a consumable digital utility once purchased and credited, they are non-transferable and expire after the prescribed validity period. 

Misuse and Unauthorized Activity 

Any attempt to manipulate, transfer, sell, or misuse Coins or Access features constitute a material breach of this Policy.  

Quickenlancer reserves the right to suspend, freeze, or terminate the User's account and forfeit all remaining Coins or balances in case of:  

Transaction Records and Verification 

Every Coin purchase, Access Payment, and redemption transaction shall be recorded and reflected in the User's dashboard or transaction history. Such record shall constitute final and binding proof of the User's purchase and consumption activity, unless disputed within 42 hours hours of the transaction. Users are responsible for regularly reviewing their wallet activity and promptly reporting any discrepancies. 

Termination and Forfeiture  

In cases of account termination whether voluntary or due to policy violation, any unused Coins or access credits shall stand automatically forfeited. Quickenlancer shall not be liable for refund, reinstatement, or transfer of such forfeited balances 

Quickenlancer has a strict no refund policy. It shall be granted only under rare and exceptional circumstances, and strictly at the sole discretion of Quickenlancer after due verification and internal review. The User expressly acknowledges that refunds are not a right, but a concession extended in good faith under the following narrowly defined situations: 

Duplicate Payment 

If a User is charged multiple times for the same service or transaction due to a verified technical glitch, payment gateway error, or processing malfunction, the excess amount shall be eligible for refund. T 

Technical Failure in Service Delivery  

In the event that a payment is successfully processed but the corresponding digital feature, subscription, or unlock is not activated due to a verifiable system malfunction or platform-side error, the User may be eligible for either: 

Conditions: The failure must be confirmed by Quickenlancer's technical team after internal review and system log verification. This clause shall not apply to delays or access failures arising due to the User's internet issues, gateway downtime.  

Verification and Discretionary Approval  

All refund requests falling within the above categories shall be subject to a detailed verification process. Quickenlancer reserves full and final discretion to accept, reject, or partially approve any refund claim based on:  

Refund Method and Timeline  

 Quickenlancer shall not be liable for delays caused by third-party payment processors, banks, or external factors beyond its reasonable control. 

The refund shall be managed and settled in accordance with applicable tax laws, and where a GST invoice has been issued, the adjustment shall be carried out by issuance of an appropriate credit note or debit note, as may be required under GST regulations. 

 7. NON-ELIGIBILITY FOR REFUND  

Refunds shall not be applicable under any of the following circumstances, whether in part or in whole. The User expressly agrees and acknowledges that the situations listed below constitute valid and fairgrounds for non-refund, given the digital and intangible nature of services offered by Quickenlancer. 

User Dissatisfaction or Change of Decision Post-Purchase 

Once a digital product or service is purchased and access is granted, the User cannot seek a refund on grounds of personal dissatisfaction, change of preference, or regret of purchase. 

Non-Selection by Project Admins or Lack of Project Engagement 

Payments made by Service Providers to unlock projects, view client details, or send proposals are made purely for access facilitation and do not guarantee hiring or engagement.  

Delays, Downtime, or Server Maintenance Beyond Quickenlancer's Control  

Such events are a normal part of online service management and shall not be treated as service failure or non-performance by Quickenlancer. 

Account Suspension or Termination Due to Misconduct or Violation of Platform Terms 

If a User's account is suspended, restricted, or terminated due to a violation of any clause of the Terms of Use, Code of Conduct, or Payment Policy, all active balances, coins, subscriptions, or access rights shall stand forfeited.  

Misunderstanding of Service Scope or Expectation Mismatch 

No refund shall be issued in cases where the user misinterprets the purpose, scope, or functionality of a paid feature 

Force Majeure Events (Unforeseen Circumstances Beyond Control) 

Quickenlancer shall not be obligated to issue refunds for interruption, loss of access or service disruption caused by FORCE MAJEURE events, including but not limited to:  

Utilization or Partial usage of the Purchased Feature  

Once a paid feature, service, or coin-based unlock has been used wholly or partially it shall be deemed consumed. 

Platform and Partner Dependency  

In cases where a payment or feature depends on a third-party service (such as payment gateway, API  integration, or verification tool), any error or delay originating from such external systems shall not render Quickenlancer liable for refund unless the Platform itself fails to perform its core obligations. 

API Integration 

The Platform may provide or utilize Application Programming Interfaces (“APIs”) to enable secure and seamless integration with third-party applications, tools, or services including but not limited to modules relating to tax compliance (including GST), messaging services (SMS), email communication services and payment gateway services. By using or connecting through such APIs, Users acknowledge and agree that data may be transmitted, accessed, or processed between the Platform and external systems for the purpose of enhancing functionality, performance, or user experience.  

The User shall ensure that any integration or use of external APIs complies with applicable laws, third-party terms, and the Platform’s policies. All payments are processed in accordance with the payment modes and standards defined under Section 2 above. 

8. Refund Request Procedure 

All refund requests must be formally submitted to support@quickenlancer.com (support email id) within 07 days of transaction date. 

Mandatory Details to be included: 

Incomplete, vague, or unverifiable requests may be rejected without further review. 

Quickenlancer shall acknowledge receipt within 7 (seven) business days, investigate, and respond within 7 (seven) working days. Approved refunds shall be processed within 7 (seven) working days from date of approval. Administrative and processing fees, including payment gateway charges, shall be deducted before issuing refund. The decision of Quickenlancer's internal team shall be final and binding. 

Prohibition on Unauthorized Chargebacks 

Users expressly agree not to initiate chargebacks or payment reversals through their bank, credit card company, payment gateway, or financial institution except in cases of proven and verified fraudulent activity. Since all transactions on the Quickenlancer Platform involve digital or instant-access services, Users acknowledge that such payments are final, non-reversible, and non-refundable, once successfully processed. Any chargeback raised without following the Platform’s prescribed internal redressal mechanism shall be treated as an unwarranted and illegitimate transaction dispute. 

Consequences of Unlawful Chargebacks 

If a User initiates a chargeback or reversal without genuine cause or without first it attempting resolution through Quickenlancer’s official support channels, shall amount to a material breach of contract. Such action may resulting the following: 

Internal Dispute Resolution Mechanism 

Before initiating any chargeback or payment dispute externally, Users are required to first utilize Quickenlancer's internal resolution procedure, by submitting a formal complaint to support@quickenlancer.com with complete transaction details, description of the issue, and any supporting evidence. 

Quickenlancer will issue a written resolution, refund determination, or clarification within a maximum of 7 (seven)working days. The User must cooperate fully during this process by providing requested documents or clarifications. Failure to respond or participate may result in the dispute being closed without further consideration. Quickenlancer will pursue criminal action in cases involving fraudulent representations or chargebacks intended to cheat or misappropriate funds. All such actions shall be taken without prejudice to Quickenlancer's other rights and remedies available under law or equity. 

Finality of Platform Decision  

The findings and decision of Quickenlancer’s internal payment and dispute resolution team shall be final and binding upon the User, except where the dispute involves verified fraud substantiated by documentary evidence or regulatory direction. If the resolution concludes that the payment was valid and services were duly delivered or accessible, the chargeback claim shall be invalid, Quickenlancer may seek recovery or legal remedy for losses suffered. 

Bank and Gateway Cooperation  

Quickenlancer maintains detailed transaction records, logs, and service delivery proofs to substantiate each payment made or received on the Platform. In the event of any chargeback investigation by a payment gateway, acquiring bank, or regulatory authority, Quickenlancer shall submit all relevant data to establish transaction validity. Users agree that Quickenlancer's transaction records and audit trails shall serve as conclusive evidence of the paymentand service status,unless proven otherwise. 

Good Faith and Co-operation  

Both parties agree to act in good faith to resolve payment-related disputes amicably. Users are encouraged to seek clarification or assistance from Quickenlancer’s support team before taking any external action. Any attempt to misuse chargeback mechanism to gain undue advantage or reverse legitimate transactions shall be treated as fraudulent conduct and dealt with strictly in accordance with law  

Genaral Disclaimer of Liability 

Quickenlancer operates as a technology-driven intermediary and relies upon multiple third-party service providers, including banks, payment gateways, and financial networks, for the processing of all monetary transactions. Accordingly, the Platform shall not be held responsible or liable for any payment delays, failures, or discrepancies arising from factors beyond its reasonable control, such as: 

Such events shall not be constructed as a breach, negligence or default on the part of Quickelancer 

Platform’s Support Role 

While Quickenlancer bears no financial liability for external delays, it undertakes to assist the User by: 

Such support shall be extended on a best-effort basis, without any guarantee of resolution timelines. 

No Liability for Opportunity or Business Losses: 

Quickenlancer expressly disclaims any liability for indirect or consequential losses resulting from payment delays or failures, including but not limited to: 

All suchrisks shall be borne solely by the User, who acknowledges that digital payment systems may occasionally experience delays due to external dependencies. 

User Responsibility for Tax Compliance  

Users who purchase Coins or make any monetary payment on the Platform shall be solely and individually responsible for ensuring compliance with all applicable taxation laws, including but not limited to the determination, payment, reporting, and filing of any taxes arising from such purchase or transaction. 

Quickenlancer does not levy, collect, or receive any payment from Project Admins for use of the Platform, and accordingly, no tax liability in respect of Coin purchases or related transactions shall arise on Project Admins solely by virtue of their use of the Platform. 

Quickenlancer operates under Indian jurisdiction and complies with all applicable laws governing cross-border and domestic financial transactions. All foreign exchange (FX) activities are regulated primarily under the Foreign Exchange Management Act, 1999 (FEMA) and directions issued by the Reserve Bank of India (RBI). The Platform ensures that all foreign currency receipts, including payments for Coins or feature fees, are realised and repatriated to India through authorised persons as per RBI timelines. Necessary export documentation, invoices, and remittance proofs are maintained to evidence such realisation and accounting entries.